Frequent questions

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  How do I access to the Policyholder's Area?
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  How to access to the service?
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  What's the policyholder area?
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  In which medical cases is teleconsultation suitable ?
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  Is teleconsultation different from a usual physical consultation with a general practioner ?
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  Do I have to pay for a teleconsultation ?

General information

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  Why subscribe to travel insurance?
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  How can I get a travel insurance certificate?
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  What if I am unhappy with Chapka’s response?

Subscription

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  How do I subscribe ?
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  Can I change the dates of my policy?

Benefits

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  Covid-19 - What's covered by your policy?

The Cancellation cover

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  What is covered by the cancellation policy?
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  How is the reimbursement calculated?

Guarantees linked to my journey

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  What does the guaranteed impossible departure cover?
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  What does the "missed flight" guarantee cover?
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  What does impossible return/extended stay guarantee cover?

Medical Expenses

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  What does the medical expenses benefit cover?

Repatriation Assistance

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  What is covered by the repatriation cover?
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  What is the early return guarantee?

Luggage Benefits

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  What does the luggage benefit cover ?
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  How will my refund be calculated?

Civil Liability

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  What is covered by personal liability abroad?
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  Am I covered as a tenant for the flat I rent?

Reporting an incident

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  What documents will be required in the case of a cancellation ?
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  How do I declare my medical expenses?

Medical teleconsultation

Teleconsultation : how does it work?

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  Is teleconsultation different from a usual physical consultation with a general practioner ?
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  Can I use teleconsulation as an emergency service ?
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  In which medical cases is teleconsultation suitable ?

How does it work?

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  Do I have to pay for a teleconsultation ?
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  Will my medical fees following my teleconsultation be covered by my contract ?
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  How do I get a prescription ?
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  Can I get a medical report following my teleconsultation ?
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  Is my data safe and secured?

How do I access this service?

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  How to access to the service?

The policyholder area

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  What's the policyholder area?
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  How do I access to the Policyholder's Area?