Frequent questions

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  Who is Cap Au Pair suited to?
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  How do I subscribe ?
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  How can I renew my insurance ?
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  Can I pay the insurance premium in instalments?
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  Are there any supporting documents to be submitted at the time of subscription?
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  If I come back early, can I get a refund?

Souscription

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  How do I subscribe ?
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  Are there any supporting documents to be submitted at the time of subscription?

General information

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  Who is Cap Au Pair suited to?
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  What is the status of the young au pair?
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  Au pair on a Working Holiday Visa: what’s the best insurance
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  I am welcoming a young au pair into my home, should I look after the insurance?

Covers of my Au Pair Insurance contract

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  Covid-19 - What's covered by your policy?

Medical expenses

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  Medical expenses benefit: what does it cover?
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  What are the main exclusions regarding medical expenses?
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  Is there a waiting period?
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  What is it covered by the pregnancy benefit?
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  What does the psychological support consist in?

Luggage Cover

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  What is the luggage cover?

Au Pair specific cover

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  Au pair specific cover: what it is?

Overseas liability cover

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  Overseas liability: what does it cover?
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  Am I cover If I ride a vehicle?
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  Do I have a cover for the apartment I rent?

Personal accident cover

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  What does the personal accident cover consist in?

Assistance and repatriation

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  What is the money advance benefit?
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  Search and rescue benefit: what does it cover?
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  Do I get a refund in case of loss or theft of my identity documents?
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  I am hospitalized overseas, can a family member come see me?
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  What does the early return cover consist in?
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  What does the legal assistance benefit cover?
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  Assistance/repatriation: what does it cover?

Insurance coverage area

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  In which countries am I covered?
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  If I come back temporarily to my home country, am I covered?

How can I declare an incident?

Assistance/repatriation

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  I need assistance, what do I do?
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  A family member has passed away or been hospitalized, I wish to come back to my home country, what should I do?

Medical expenses cover

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  I have to go to the doctor’s, how do I get a refund?
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  I have to go to the dentist’s, how do I get a refund?

Report a luggage claim

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  How do I report a luggage claim?

Personal accident

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  How do I report a personal accident?

Subscribe to Cap Au Pair Insurance

The subscription

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  Can someone subscribe the insurance for me?
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  Can I subscribe if I am already abroad?
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  How can I renew my insurance ?

Deadline for subscription and maximum time of coverage

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  Is there a minimum or maximum time of subscription?
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  What should I do if I change my visa or my activity during my stay?
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  What is the deadline for subscription?
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  I don’t know how long I will stay overseas, what should I do?

Useful information about your insurance

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  How am I going to receive my contract?
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  Do I need to send back signed documents?
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  I lost the document pertaining to my insurance, what can I do?
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  I need an insurance certificate, how quickly can I get it?

The payment

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  Can I pay the insurance premium in instalments?
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  Can someone else pay the insurance for me?

Cancellation

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  How can I cancel my "au pair" Insurance?
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  Can I get a refund of my insurance premium before departure?
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  If I come back early, can I get a refund?