You have to report a loss or damage claim to the airline company and keep the receipt.

In case of theft with breaking and entering, you must file a complaint to the authorities.

Then, send us the following documents:

• Loss or damage complaint established by the airline company
• In case of theft with breaking and entering, the complaint receipt to the authorities
• Invoices of the lost or damaged belongings
• Boarding pass
• A copy of the plane ticket

These documents have to be sent within 5 days (2 days in case of theft) by email to the AIG's management center sinistres.fr@aig.com

You have also to send the original documents by post to:

AIG / Service Indemnisation 

2AU Tour CB21 

16 Place de l’Iris 

92040 Paris la défense Cedex