What we cover:

• Cancellation in case of infection by Covid19 before travel,
• Cancellation due to quarantine before travel,
• Cancellation for denied access to transportation due to temperature control by local authorities or the transport company.
• Cancellation if you are a contact case declared by the National Insurance and if your travel date falls within your isolation period. On presentation of the required documents (PCR test results + Health Insurance document).

   

What we do not cover:

• Cancellation due to illness without a medical certificate from the treating medical practitioner.
• Cancellation due to travel restrictions as a direct result from a sanitary event (including a pandemic, even Covid-19), known to the World Health Organization at the time of booking the trip.These may include: lockdown, closed borders/airports and destination,  imposed quarantine at destination .
• The refund of all or part of the trip when it has been paid totally or partially by means of a "credit note", " advance" or "voucher".
• Cancellation if you are a contact case without the official documents.