Please file a report in writing within 5 days following the accident or as soon as you become aware of it, indicating the following information:

• The reasons, circumstances, nature as well as the dates and place the accident or death took place
• The medical certificate including the date of the first medical intervention, a detailed description of the nature of the injury and care given as well as the potential consequences
• The hospitalisation certificate
• The death certificate
• The name and address of the responsible party and if possible witnesses and indicate if an accident report or statement has been drawn up

If you subscribed your insurance before 1 May 2017: 

You must report the incident within five days, online, on https://sinistre.europ-assistance.fr/ indicating your policy number.

Or by post to the following address:

EUROP ASSISTANCE
Service Indemnisations
1, promenade de la Bonnette
92633 Gennevilliers cedex
Fax : 01 41 85 85 61
Mail : slv@europ-assistance.fr

If you subscribed your insurance after 1 May 2017: 

You must report the incident online within five days: https://www.chapkadirect.com/sinistre indicating your policy number.

Or by post to the following address:

CHAPKA ASSURANCES

Gestion Sinistre

56 rue Laffitte

75009 PARIS

FRANCE