You can be covered by the “trip cut short” benefit in order to get the reimbursement of your unconsumed touristic services, if you’ve been medically repatriated by our assistance platform or in case of an early return.

We invite you to make your damage report, online through our website: https://www.chapkadirect.com/sinistre

You will need to provide the following information: 

• The assistance file number
• The bills regarding the trip with the details of the touristic provisions (car rental, transportation, accommodation)
• Your bank account numbers