First of all, you must make a claim with the airline with which you travelled. You must wait until your baggage has been delivered to you before making a claim (to confirm that your baggage was delayed, not lost). 

You must submit your claim online, at https://www.chapkadirect.com/sinistre, and send us the following documents: 

• the claim form submitted to the airline; 
• the delivery note (a document which proves that your baggage was delayed); 
• invoices or receipts for essential necessities purchased
• your bank account identification slip;
• your plane ticket