Luggage cover provides up to €3,000 per insured :

• In the event of a break-in or assault during your stay (robbery with violence, threat with a knife, snatching, etc.)
• In case of loss or damage of your checked-in luggage by the airline

In case of theft: you must file a complaint with the local police within 48 hours, as you would have done in France. The complaint must indicate the exact circumstances of the theft and the stolen goods. Only those items declared and included in the complaint will be compensated.

In case of loss or damage by the airline while the luggage is checked in: you must file a claim with the carrier within 24 hours. In this case, we intervene in addition to the airline: consult the terms and conditions  of coverage. 

Please note: it is important to understand that luggage insurance does not cover everything, including lost luggage or broken equipment. 

Example 1: I forget my bag on the train, it is not covered 

Example 2: I dropped my camera, it is not covered 

Note that this is not covered by our competitors either! 

Keep in mind that your luggage should always be under your direct supervision.