You must file a claim with the airline within 24 hours of the incident. Then, you must declare your claim online within 5 working days of the event by attaching the following documents:

• Proof of your claim to the airline, the damage or irregularity report provided by the airline
• Proof of reimbursement or refusal to pay by the airline
• The nominative purchase invoice for the lost or damaged personal effects
• The boarding pass
• A copy of the airline ticket

Report your claim online (but keep all originals):

www.chapkadirect.fr/sinistre